First Aid at Work

Cancellation Policy

In these Terms and Conditions “We”, “our”, “us” refers to Quantum Medical Services Ltd and “You”, Your” refers to the party contracting with Quantum Medical Services Ltd. During the continuance of the Agreement into which these Terms and Conditions are incorporated (the “Agreement”), We shall supply our services and You shall purchase the same subject to these Terms and Conditions. Definitions in the Agreement shall also apply in these Terms and Conditions. In the event of any conflict between these Terms and Conditions and other terms of the Agreement, those other terms of the Agreement shall take precedence. Address: Quantum Medical Services Ltd ltd, Bank Chambers, Market Place, St. Petersgate, Stockport, Manchester, England, SK1 1AR Company number: 15869057 Vat Number 512696681 Web: www.quantum-medical.co.uk Email: training@quantum-medical.co.uk Tel: 01616660088 1. Orders/ Acceptance to provide training 1.1 Only bookings made direct via the website, in writing or an approved provider will be classed as an official booking 1.2 All booking will be confirmed by us in email once accepted and joining instructions will be issued to you 1.3 For bookings made via our office a quote will be issued this is not confirmation of a booking until a invoice has been paid and confirmed by us. 2. Charges & Cancellation 2.1 Where a booking is made via our website then the total price advertised is the final price which will be paid at time of the booking 2.2 If You wish to cancel Your request for training or change the date or times of the booking, you must give us written notice to be received at our Offices at least 5 weeks before the course start. If such notice is not given, then a charge will be made as set in the Training Tariff of charge and below: 2.2.1 5 weeks’ notice full refund 2.2.2 4 weeks’ notice 50% of the course fee 2.2.3 2 weeks’ notice 100% of the course fee 2.2.4 In the event of a blended learning course where the learner has been issued a login an administrative charge of £15.00 per learner will be applied to cover the cost of this. 2.3 Where a booking is made via our office this is will be payable on receipt and no booking will be made until this has been paid and confirmed by us in writing 2.4 For all booking made via Reed courses (https://www.reed.co.uk/courses/) then you are entitled to a full refund within 14 days of booking however if your course is within 14 days and you have started the course then you will not be entitled to a refund.

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