In these Terms and Conditions “We”, “our”, “us” refers to Quantum Medical Services Ltd and “You”, Your” refers to

the party contracting with Quantum Medical Services Ltd. During the continuance of the Agreement into which

these Terms and Conditions are incorporated (the “Agreement”), We shall supply our services and You shall

purchase the same subject to these Terms and Conditions. Definitions in the Agreement shall also apply in these

Terms and Conditions. In the event of any conflict between these Terms and Conditions and other terms of the

Agreement, those other terms of the Agreement shall take precedence.

​

Address: Quantum Medical Services Ltd ltd, Bank Chambers, Market Place, St. Petersgate, Stockport, Manchester,

England, SK1 1AR

Company number: 15869057 Vat Number 512696681

Web: www.quantum-medical.co.uk

Email: training@quantum-medical.co.uk

Tel: 01616660088

​

1. Orders/ Acceptance to provide training

1.1 Only bookings made direct via the website, in writing or an approved provider will be classed as an official

booking.

1.2 All bookings will be confirmed by us in email once accepted and joining instructions will be issued to you

1.3 For bookings made via our office a quote will be issued this is not confirmation of a booking until a invoice has

been paid and confirmed by us.

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2. Charges & Cancellations

2.1 Where a booking is made via our website then the total price advertised is the final price which will be paid at

time of the booking.

2.2 If You wish to cancel Your request for training or change the date or times of the booking, you must give us

written notice to be received at our Offices at least 5 weeks before the course start. If such notice is not given,

then a charge will be made as set in the Training Tariff of charge and below:

2.2.1 5 weeks’ notice full refund

2.2.2 4 weeks’ notice 50% of the course fee

2.2.3 2 weeks’ notice 100% of the course fee

2.2.4 In the event of a blended learning course where the learner has been issued a login an administrative charge of

£15.00 per learner will be applied to cover the cost of this.

2.3 Where a booking is made via our office this is will be payable on receipt and no booking will be made until this

has been paid and confirmed by us in writing

2.4 For all bookings made via Reed courses (https://www.reed.co.uk/courses/) then you are entitled to a full refund

within 14 days of booking however if your course is within 14 days and you have started the course then you will

not be entitled to a refund.

2.4.1 For blended learning course booked via reed course you will be emailed direct from us prior to the e-

learning license being allocated to you once the license has been allocated to you will not be entitled to a full

refund.

2.5 in the event that we need to cancel the course you will be offered a new date at the agreement of both parties or a

refund in full.

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3. Your Responsibilities

3.1 you must ensure that all students on the course are at time of the course compliant with the below:

3.1.1 It is recommended that learners hold a minimum of level 1 in literacy or equivalent to undertake this

qualification.

3.1.2 meets the minimum age as set in the course Qualification Specification (please speak to us if you are not

sure/ have not been sent this)

3.1.3 Due to the practical nature of the first aid assessment there are physical demands. Learners must be able to

get to the floor unaided and successfully demonstrate all required elements of the practical assessment on

their own, with the casualty on the floor, as in a real-life situation. For example, a learner will need to get to

the floor unassisted and demonstrate effective cardiopulmonary resuscitation on a manikin at floor level.

3.1.4 It may be possible to grant a reasonable adjustment for a learner who has a disability, medical condition or

learning need following the FAA Reasonable Adjustment and Special Consideration Policy. For example,

assistance could be given with reading or writing. Please inform us prior to the course

3.1.5 you are responsible for ensuring that the person you put on the course meets the above and is suitable to act

as a First Aider in the workplace or other role as per the course.

3.2 if the booking relates to a requalification, you must ensure that the student is able to attend requalification

course and meets the requirements of this please speak to us if this has not been completed.

 

4. Our Responsibilities

4.1 We will ensure that all courses are delivered adhering to the current standard required and set by the FAA

4.2 all our trainers will be fully qualified and accredited to deliver the course.

4.3 All our trainers are vetted.

4.4 all equipment required for the course will be clean and in working order and meet the requirement for the

course and or class size.

4.5 ensure that all assessments are carried out in a way that complies with the FAA assessment criteria.

4.6 ensure that all students will receive a certificate in the name inputted on the course register. Please note we will

issue the certificate direct to the student regardless of who pays and the person booking the course.

4.7 we will inform all students of the outcome of the course at the end of the course and will have a 1 to 1 talk with

a student that cannot be passed.

4.8 we will aim to issue all certificate with in 24hours but will inform all students of the expected delivery time on

the course. In the event of the company being notified of any delay we will inform you as and when we are

informed.

4.9 we will provide as a minimum access to water, tea, coffee and biscuits please note we will provide dairy milk but

any student attending that has any form of dietary requirements MUST provide their own refreshments where

required.

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5. Distance/ Blended learning

5.1 Some courses can be delivered via distance learning which will involve the training being delivered remotely using

a mix of instructor led and self-study it is your responsibility to make sure you have a suitable and reliable internet

connection and a computer or laptop that will allow you to use software like Microsoft teams in order to attend

the course including a webcam and microphone. Our instructors can not behold responsible if you are unable to

complete the course and full payment will still be required.

5.2 Some course can be delivered via blended learning which will involve some of the course being covered via e-

learning and classroom it is a requirement that both parts must be completed in line with the requirements set by

the awarding body failure to complete ever part will result in not passing the course and full payment still being

required and where needed a new course to be booked.

5.3 Blended learning software has its own Terms and Conditions set by the awarding body a copy of this will be issued

where a course being delivered via this method is booked and will form part of this document. If you have not seen

a copy of the document Nuco-e-learning-users-terms and conditions you must inform us before agreeing to this

document as by agreeing to this document you confirm your agreement to both documents.

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6. Information Provided to and by Quantum Medical Services Ltd.

6.1 any information relating to students and or client provided to Quantum Medical Services Ltd personnel will be

held confidential in line with the Data Protection Act 2018.

6.2 we will act as the data controller for all paperwork completed on a course and will store this for the required

time as set by the awarding body and then destroyed once this time has passed the current time frame can be

obtained for us upon request

6.3 We will as part of the certificate issue have to shear information relating to students and you to our awarding

body as required this is maintained with in Data Protection Act 2018.

6.4 there will be times where Quantum Medical Services Ltd will be provided with data provided by you to us this

data will be retained and stored in line with the Data Protection Act 2018 this does not transfer any control over

the data unless noted in formal written means you at all other times will remain the data controller.

6.5 at times Quantum Medical Services Ltd will provide you with data relating to Quantum Medical Services Ltd and

its personal at all times Quantum Medical Services Ltd will remain the data controller and no rights to share copy

or distribute this information is provided unless permission is given by a registered director of the company.

 

7. Complaints

7.1 Any complaints or disagreements regarding our services or our personnel should be taken up with the trainer at

the time. If the issue cannot be resolved, all complaints must be made in writing to the Senior Management team

at our office. In written form including email or other form of written electronic means. In the event that you are

still dissatisfied with the outcome you can make a complaint to the centre manager Nuco or the FAA

 

8. General

8.1 Each party will ensure that all confidential information received from the other, remains confidential subject to

any disclosure required by law (when full consultation will take place between the parties prior to disclosure).

8.2 If You are subject to the Freedom of Information Act 2000, then You agree that before disclosing any information

about us, you will consult with us in order to consider if any exemption to disclosure may be applied.

8.3 Each party confirms that it owns or has all necessary rights in the use of all intellectual property in relation to the

services which are the subject of the Agreement (and the related catalogues/literature) and each acknowledges

that such intellectual property shall remain the property of, or the rights in the use of shall remain with the

originating party, unless otherwise agreed in writing between the authorised representatives of each party.

8.4 If any clause or part of this Contract is found by any court, tribunal, administrative body or authority of

competent jurisdiction to be illegal, invalid or unenforceable then that provision will, to the extent required, be

severed from this Agreement and will be ineffective without, as far as is possible, modifying any other clause or

part of this Contract and this will not affect any other provisions of this Contract which will remain in full force

and effect.

8.5 The parties to this Contract do not intend that any of its terms will be enforceable by virtue of the Contracts

(Rights of Third Parties) Act 1999 by any person not a party to it.

8.6 No failure or delay by either party to exercise any right, power or remedy will operate as a waiver of it nor will

any partial exercise preclude any further exercise of the same or of some other right, power or remedy.

8.7 The Agreement may only be varied or amended in writing and signed by the parties specifically referring to this

clause and stating that the Agreement is varied in the manner specified.

8.8 The Agreement into which these terms and conditions are incorporated contain all the terms which the parties

have agreed in relation to the subject matter of this Agreement. Nothing in this Clause shall be taken to exclude

liability for fraudulent misrepresentation.

8.9 Nothing in the Agreement or any arrangement contemplated by it shall constitute either party a partner of the

other nor shall the execution, completion and implementation of the Agreement confer on any party any power

to bind or impose any obligations to any third parties on the other party or to pledge the credit of the other

party.

8.1.1 Special consideration

8.1.2 in the event that a course is unable to take place or is stopped by an event beyond anyone’s control for

example as national emergency or situation the company at the sole discretion of a director to wave any

charge for services from the point of this coming in to force

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9.0 Venue Checklist

9.1 Quantum Medical Services Ltd will make sure that the course will run in a venue that meets the below

table as set by the awarding body.

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FACTORS & REQUIREMENTS

COVID-19

 

Ensure that the venue has been risk assessed so that all requirements in the FAA

COVID-19 Classroom Requirements sheet are met and the number of learners adjusted

appropriately

 

Access & Exits Access to buildings and training rooms must be safe, well-lit and suitable access arrangements available for disabled persons.

 

Slips & Trips

 

The flooring must be in good condition. There should be no unnecessary hazards that could

cause a slip or trip and any necessary hazards clearly marked and made as safe as

possible. Any trailing leads must be hidden or secured to prevent any trips.

 

Furniture, Fixtures & Fittings

 

Furniture, fixtures and fittings should be in good order and safe.

 

Electrical

Equipment

 

Any electrical equipment must be in good working order and appropriately tested. This

includes electrical sockets and any audio/visual equipment.

 

Fire

 

Emergency action in case of fire should be clearly displayed and all fire exits clear from

blockage. Any firefighting equipment must be accessible and up to date in respect of

testing. Evacuation drills must be known to the Centre/Trainer/Assessors and relayed to

learners.

 

Lighting, Ventilation & Heating

 

The room must be of a comfortable temperature with adequate lighting, ventilation and

heating. Blinds/curtains should be available to protect from sun glare.

The room must be of adequate size and be conducive to learning. Suitable flooring must be

 

Room present for any practical floor activities and seating with writing surfaces provided. The room

 

should be clean, tidy, hygienic and free of distracting noise.

 

Facilities Toilet facilities must be available and there should be access to drinking water.

 

11.0 English Law and jurisdiction of English Courts

The Agreement shall be governed by English Law and the parties consent to the exclusive jurisdiction of the English

Courts.